I have been an internal business consultant bringing a quality management approach to almost every function of the enterprise from Product Development, Operations and Business Processes to Customer Experience and Support.  I am a Certified Master Black Belt in the Six Sigma discipline (GE) and have utilized these skills across multiple industries.  My approach is to focus on the Customer and their requirements, measure performance against those requirements and then deploy data driven solutions based on root cause analysis to improve the drivers of Customer Experience.  Delivering Quality to the Customer will drive both efficiency and effectiveness as well as improve revenue and accelerate cost reduction; 4 WINs!