Above are the companies I have work for over the course of my 30+ years of experience as a consultant specializing in improving the quality of Customer Experience, Products, Services and Business Processes to both internal and external customers.  Inspired early in my career by Deming's 14 points, I have worked tirelessly to help management create the systems and structures needed to deliver high quality products and services with the minimum of resource utilization.   Please contact me for a full resume of my work and experience.